Privacy Policy

Overview

TutorShark (“we,” “our,” or “us”) is committed to protecting the privacy of students, parents, and families who use our tutoring matching service. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Ontario, Canada.

Information We Collect

We collect personal information only when you voluntarily provide it to us — primarily through our contact and tutor-matching form. The information we may collect includes:

• Full name of the parent or guardian
• Email address
• Phone number (optional)
• Student grade level
• Subject(s) requiring tutoring
• Any additional details you choose to share in the message field

We do not collect payment information, government-issued identification, or any sensitive personal data through our website.

How We Use Your Information

The personal information you provide is used solely for the following purposes:

• To match your child with a qualified tutor suited to their needs, grade level, and subject
• To communicate with you about your tutoring inquiry and next steps
• To follow up on session scheduling and tutor placement
• To respond to questions or feedback you send us
• To improve our service based on general, non-identifiable usage patterns

We Do Not Sell Your Information

TutorShark does not sell, rent, trade, or otherwise transfer your personal information to third parties for marketing or commercial purposes. Your information is never shared with advertisers or data brokers.

We may share your information with a matched tutor only to the extent necessary to facilitate the tutoring arrangement, and only with your knowledge and consent as part of the matching process.

Data Retention

We retain personal information only for as long as necessary to fulfill the purpose for which it was collected — typically for the duration of your engagement with TutorShark and for a reasonable period thereafter in case of follow-up inquiries. If you wish to have your information deleted, please contact us at info@tutorshark.ca and we will process your request promptly.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors interact with our site. These cookies do not collect personally identifiable information and are used only for functional and analytical purposes (e.g., remembering your preferences and measuring page traffic). You can disable cookies through your browser settings at any time without affecting your ability to use our service.

Your Rights Under PIPEDA

Under PIPEDA, you have the right to:

• Know what personal information we hold about you
• Access your personal information and request corrections if it is inaccurate
• Withdraw your consent to the collection or use of your information at any time
• Request that your personal information be deleted from our records
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

Third-Party Links

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights under PIPEDA, please contact our privacy officer at: